Refund policy

Return & Refund Policy

At VICORP, we take great care to ensure that every product is securely packaged and delivered in excellent condition. We request all customers to carefully review our Return & Refund Policy before placing an order.

1. Returns & Refund Eligibility

Returns and refunds are accepted only for products that are received in a damaged condition.

We do not accept returns, refunds, or exchanges for any other reasons, including:

  • Change of mind after placing or receiving an order.

  • Personal preferences or dissatisfaction with the product.

  • Incorrect product selection by the customer.

  • Products that have been used, opened, or tampered with after delivery.

  • Any other reasons unrelated to damage upon delivery.

All requests are subject to applicable consumer protection laws.

2. Mandatory Unboxing Video Requirement

A clear, continuous, and unedited unboxing video is mandatory for reporting a damaged product.

Customers must follow these instructions:

  • Record the unboxing video immediately upon receiving the package.

  • Start recording before opening or removing the original packaging.

  • Clearly show the sealed package, shipping label, and order details.

  • Record the entire unboxing process without any cuts, pauses, or edits.

  • Clearly capture any damage to the product.

Damage claims must be reported immediately upon receiving and opening the package, along with the complete unboxing video.

Damage-related return or refund requests without a valid unboxing video may be rejected, subject to applicable law.

3. How to Request a Return or Refund

If you receive a damaged product, please contact us immediately at info@vicorp.in with the following details:

  • Order number

  • Customer name and contact details

  • Clear photographs of the damaged product

  • Complete, unedited unboxing video

  • Brief description of the damage

Our team will review the evidence and verify the claim.

Only verified and approved damage claims will be eligible for a return, replacement, or refund.

Please do not send any product back without prior approval from our support team. Return instructions and the applicable return address will be shared after approval.

4. Non-Returnable Products

We do not accept returns or refunds for products that are delivered in satisfactory condition.

Products are not eligible for return or refund due to personal preferences, change of mind, dissatisfaction, incorrect selection, or any reason other than verified damage upon delivery, except where required by applicable law.

5. Refund Processing

Once your damage claim has been reviewed and approved, we will initiate the applicable refund process.

  • Approved refunds will be issued to the original payment method.

  • Refunds will generally be processed within 10 business days after approval.

  • Additional time may be required for your bank or payment provider to reflect the amount.

If more than 15 business days have passed since your refund was approved, please contact us at info@vicorp.in.

6. Exchanges & Replacements

Replacements or exchanges are considered only for verified damaged products, subject to availability and approval.

We do not offer exchanges for personal preferences, change of mind, or other non-damage-related reasons, except where required by law.

7. Important Notice

By placing an order with VICORP, customers acknowledge that only verified damaged-on-arrival products qualify under our voluntary Return & Refund Policy and that a proper unboxing video is required to support such claims.

This policy does not restrict any non-excludable rights or remedies available to customers under applicable consumer protection laws.

8. Contact Information

For any damage-related queries or refund assistance, please contact:

Email: info@vicorp.in

VICORP Customer Support Team